Frequently Asked Questions

Everything you need to know about our sustainable home essentials.

What materials are used in Ecolino products?

We prioritize sustainability by using 100% organic cotton, recycled wood, and biodegradable composites to ensure every item is as kind to the planet as it is to your home.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days. We also offer carbon-neutral shipping options at checkout to further reduce your environmental footprint.

What is your return policy?

We offer a 30-day window for returns on all unused items in their original packaging. If you are not completely satisfied with your purchase, we will provide a full refund or exchange.

Are your home textiles machine washable?

Yes, most of our textiles are machine washable. We recommend using cold water and eco-friendly detergents to preserve the natural fibers and extend the life of the product.

Do you offer international shipping?

Currently, we ship to over 20 countries. International delivery times vary by location but generally range from 7 to 14 business days.

How can I track my order?

Once your order is dispatched, you will receive an email with a tracking link and a unique ID to monitor your package's journey in real-time.